Why Community Health Workers?
News, Case Studies & Research
Products to Support Hospitals

Community Health Workers at Hospitals

Community Health Workers can work to address a variety of health issues, and they take many different approaches to promoting health. Community Health Workers and Community Health Worker programs can support hospitals in accomplishing the following goals:
  • Improve care coordination by helping to ensure appointment and medication adherence and by supporting with case management activities and service coordination with other health and social service providers.
  • Assist with a range of clinical performance improvement initiatives and support in the development of a holistic medical home by acting as a bridge between the hospital and the community.
  • Improve the quality of care through culturally and linguistically appropriate services and support that addresses a patient’s health literacy and language needs.
  • Promoting continuity in health services by ensuring that patients are able to receive the care they need through assistance with enrollment, appointment setting, referrals, and transportation to and from appointments.*

Why Community Health Workers?

Studies have found that Community Health Workers in hospital settings can help to address behavioral, socioeconomic, and environmental factors in post-hospital outcomes, and support in reducing hospital readmission in high-risk populations.**
Additionally, upstream Community Health Worker strategies receiving hospital community benefit support will help build individual and community capacity for better health, leading to stronger, healthier communities.***

News, Case Studies & Research

Pic1Maryland hospitals have a $40M plan to address unemployment and poor health
A quarter-percent increase in hospital rates will provide funding for a community employment plan that includes community health workers, insurance eligibility workers and peer recovery support specialists.
Central Oregon Health Council Emergency Department Diversion
Community Health Workers on care coordination teams help hospitals to reduce costs and redirect patients to primary care services, resulting in a 49% reduction in ER visits among the target population.

Products to Support Hospitals

The following are products that we feel are particularly useful tools for Hospitals, however, if you aren’t finding what you are looking for, please take a look at our complete product list.
Consulting Services
Training Services
  • Community Health Worker Core Competencies Training: Whether you are ready to launch your Community Health Worker program or want to reinforce the skills of Community Health Workers in an existing program, these training modules cover key knowledge areas to prepare Community Health Workers for success in a range of settings.
  • Community Health Worker Program-Specific Training: Pick the Community Health Worker program focus that matches your goals and we provide all the training you need to get started.
  • Supervisor Essential Skills: These training modules provide the skills needed to design, evaluate, and supervise Community Health Worker programs.
  • Administrator Training: We offer a range of in-depth training modules on Community Health Worker programs, Community Assessments and Strategic Planning to provide administrators with the tools that they need to make high-level organizational decisions.
Program Design & Implementation Services

*Community Health Workers “101” for Primary Care Providers and Other Stakeholders in Health Care Systems, Journal of Ambulatory Care Management. Volume 34.
**Patient-Centered Community Health Worker Intervention to Improve Posthospital Outcomes, JAMA Internal Medicine, April 2014.
***Minnesota Department of Human Services.