Primary Care Providers

Why Community Health Workers?
News, Case Studies & Research
Products to Support Primary Care Providers

Community Health Workers and Primary Care Providers

Community Health Workers can work to address a variety of health issues, and they take many different approaches to promoting health. Community Health Workers and Community Health Worker programs can support primary care providers in accomplishing the following goals:
  • Improve health outcomes by helping to ensure medication adherence and working with patients to help them understand and follow treatment plans.
  • Support care coordination activities such as follow-up phone calls and home visits to help make sure that patients attend their appointments.
  • Promote continuity of care by providing assistance with enrollment, appointment adherence, transportation, and providing follow-up care.*
  • Supporting disease self-management strategies by assessing how well a plan is working for a patient and helping them to meet their goals and working with clinician to support individual goal setting.*
  • Provide patient education to ensure patients are able to obtain and use home health devices.*
  • Providing multidisciplinary care to prevent and control chronic disease and act as a bridge between the primary care provider and the community.
  • Improve quality of care through culturally and linguistically appropriate services and support that addresses a patient’s health literacy and language needs.

Why Community Health Workers?

Community Health Workers are uniquely suited to support the patient-centered medical home model as they have close ties to the community, are able to engage patients in disease self-management, are culturally competent, and support in the continuity of communication between the patient and the provider.*
Community Health Workers have been shown to be effective in promoting follow-up care and the use of primary care to prevent and manage diseases and health conditions such as diabetes, asthma, hypertension, HIV and AIDS, tuberculosis, cancer and more.*
As part of a health care delivery team, Community Health Workers help free up valuable clinician time, and when paired with a nurse, have been shown to be especially effective in improving patient outcomes, particularly for diabetes and hypertension control.*

News, Case Studies & Research



Tip Sheet
Tip Sheet for Clinicians
Recommendations for clinicians on how to strengthen their practice with a Community Health Worker program.

Products to Support Primary Care Providers

The following are products that we feel are particularly useful tools for Primary Care Providers, however, if you aren’t finding what you are looking for, please take a look at our complete product list.
Training Services
  • Community Health Worker Core Competencies Training: Whether you are ready to launch your Community Health Worker program or want to reinforce the skills of Community Health Worker in an existing program, these training modules cover key knowledge areas to prepare Community Health Worker for success in a range of settings.
  • Community Health Worker Program-Specific Training: Pick the Community Health Worker program focus that matches your goals and we provide all the training you need to get started.
  • Supervisor Essential Skills: These training modules provide the skills needed to design, evaluate, and supervise Community Health Worker programs.
  • Administrator Training: We offer a range of in-depth training modules on Community Health Worker programs, Community Assessments and Strategic Planning to provide administrators with the tools that they need to make high-level organizational decisions.
Program Design & Implementation Services


*Community Health Workers “1o1” for Primary Care Providers and Other Stakeholders in Health Care Systems, Journal of Ambulatory Care Management, Volume 34.