This Supervision Manual was developed to provide basic guidelines of personnel management to supervisors of Community Health Worker, or Promotor(a) de Salud, programs. This Manual is intended for a diverse range of supervisors of Community Health Worker programs, ranging from newly-hired to experienced Program Coordinators, Program Directors, or Outreach Coordinators. Regardless of the position and the person’s experience, we hope the information in this Manual proves helpful in learning about and managing the successes and challenges of working with Community Health Worker.
MHP Salud has been developing, implementing, and innovating upon Community Health Worker programs since 1985. While the Manual is based on this extensive experience, it is by no means an exhaustive review of supervision as a whole. Additionally, the information in this Manual reflects MHP Salud’s expertise implementing Community Health Worker programs with Latino populations; however, it can be adapted to fit the needs of any program. We hope and trust that you will use your own experiences and insights to complement the concepts presented here.
The Manual is divided into six main sections
- Section 1: Introduction
- Section 2: Recruiting and Hiring Promotores(as)
- Section 3: Orientation and Training
- Section 4: Supervision
- Section 5: Common Challenges and How to Handle Them
- Section 6: Review and Conclusion
At the end, you will find an Appendix with additional information and sample forms