Training Catalog

Gain a deep understanding of the history, core responsibilities, and community impact of CHWs

• Explore the foundational role of CHWs in addressing everyday factors that shape health
• Learn how to identify and respond to common health stressors in your community, recognize primary risk indicators, and apply prevention-focused strategies to support individuals and families

• Gain a clear picture of how CHWs work within health systems to connect people to care
• Understand the structure of the healthcare system, workplace safety standards (OSHA), and how to use data to guide outreach, referrals, and program planning

• Build the skills to manage conflict with professionalism and empathy
• Explore real-world workplace scenarios, learn different conflict types – and how to manage them – and practice person-centered resolution strategies that improve trust and communication across teams

• Learn how to effectively educate and engage community members using adult learning principles
• Understand how to adapt your approach to different audiences, promote dialogue, and foster understanding through clear, respectful communication

• Explore practical strategies to recognize and bridge tradition and language gaps when working with individuals from different backgrounds
• Dive into techniques that build trust, navigate barriers to care, and deliver services that reflect the needs and values of each person and community

• Learn how to strengthen local capacity through strong service connections and effective referrals
• Build core skills for access and navigation as you understand how to identify resources, follow up on referrals, and create sustainable partnerships that improve long-term support

• Understand what advocacy really is and how it shows up in your daily work, from navigating systems to ensuring people are heard and respected
• Learn how to recognize your rights as a CHW or public health professional, speak up with confidence, and model advocacy in action

• Build the skills to serve as a strong liaison between individuals and the
  systems they rely on
• Learn practical ways to elevate community needs, collaborate with partners, and empower others to speak for themselves, turning listening into leadership

• Explore what it means to practice within your professional scope and why it matters
• Learn how to protect client information, follow the law, and make ethical decisions that reflect integrity and trust
• Make sense of complex rules as we translate them into practical actions every CHW and public health worker should know

• Go beyond technical tasks and focus on habits that strengthen your work every day
• Learn documentation best practices, how and when to seek supervision, and why self-care is a professional responsibility, not a luxury

• Master the tools that can help you grow into leadership roles
• Learn how to build clear pathways for advancement, align personal goals with team impact, and support professional growth

Learn how to assess risk, protect personal safety during home visits, and respond to unexpected situations with confidence and care

• Explore how personal beliefs and traditions shape health behaviors and how your own worldview influences the way you serve others
• Learn how to use self-reflection and practical tools to provide more respectful, responsive care across all communities

• Learn how to plan and conduct effective client visits that build trust and deliver impact
• Gain skills and strategies to meet clients where they are, whether at home or in the community, while navigating common challenges, protecting safety, and strengthening connections that support long-term well-being

• Explore how CHWs can provide consistent, person-centered support through the case management process
• Learn how to assess needs, coordinate services, track progress, and help clients navigate complex systems to achieve their health and wellness goals over time

• Support clients in understanding, managing, and adhering to medication plans
• Build confidence in addressing common barriers and promoting safe practices

• Learn how to guide conversations that inspire change without pressure or judgment
• Dive into the core principles of motivational interviewing and practice applying them in real-world settings
• Build skills to ask the right questions, listen with purpose, and help individuals explore their own reasons for making healthy choices

• Dive into practical strategies to learn and understand what your community truly needs
• Learn how to conduct effective community needs assessments, from gathering data to engaging residents, and turn observations and input into actionable insights that guide programs, outreach, and resource development

• Learn how to shift a fixed mindset into one that embraces growth.
• Explore how feedback, persistence,  and learning from mistakes can lead to stronger performance, innovation, and personal development.

• Explore how to foster a culture where employees feel confident making decisions
• Gain tools and strategies to promote trust, increase ownership, and encourage team members to take initiative without fear of failure

• Understand what true accountability looks like in a supportive work environment
• Learn how to set clear expectations, follow through consistently, and create a culture where responsibility is shared and results are owned

• Discover what makes teams work well — and what gets in the way
• Dive into practical tools to improve communication, strengthen collaboration, and address challenges so your team can thrive together

• Design onboarding experiences that spark connection and engagement
• Lay the foundation for success by supporting new staff through their first 90 days and applying retention strategies that build long-term commitment

• Master techniques to attract and select mission-aligned candidates
• Learn how to streamline hiring processes and set up staff for success from day one

Gain a deep understanding of the history, core responsibilities and community impact of CHWs

Define what it means to “step into your role” as you learn key traits and competencies, and explore the importance of role clarity

Align personal and team goals with organizational priorities to understand how to lead with intentionality

Master practical skills for effective supervision, from communication and resource management to community partnerships

Dive into the systems that shape public health programs as you learn to analyze data, develop programs and policies, and lead with a systems-thinking approach

Learn how to navigate the transition from peer to supervisor, balance leadership with technical skills, and set clear boundaries that promote fairness and trust

Strengthen your leadership presence as you learn how to manage relationships with former peers, avoid favoritism, and deliver constructive feedback

Learn the 4 leadership styles and how to apply them in real-world scenarios to best support your team and organization

Learn to communicate expectations, build credibility, and avoid role confusion that leads to conflict and burnout

Learn the 5 components of emotional intelligence and how to apply them to build trust, resolve conflict, and support your team

Develop 4 essential public health supervision competencies to build strong connections, improve access to care, manage resources, and practice effective communication

Explore how to make evidence-informed decisions, apply public health concepts, and lead through change with a systems lens to influence program impact from the ground up

Using core values, models, and practical tools, differentiate between managing tasks and leading people, and develop an approach grounded in respect, clarity, and confidence

Learn simple and powerful strategies to connect with your team and lead with empathy

Build a stronger team as you learn to assess team stages and apply practical tools and conflict management techniques

Learn to set expectations, motivate staff, create a healthy workplace culture, and reinforce ethical, professional standards

Take your performance management skills to the next level as you learn to recognize underperformance, use coaching strategies to support improvement, and navigate tough conversations with confidence

Learn the difference between managing and coaching, explore how to provide development-focused feedback, and dive into mentorship strategies to help your team thrive

Learn to identify common conflict stages, how to effectively prevent tension and de-escalate disagreements, and build a healthier team culture

Support your team’s emotional, mental, and social health as you learn to recognize signs of burnout, create a culture of psychological safety, and model appropriate boundaries to set the tone for a thriving workplace

• Develop practical skills to measure and demonstrate the effectiveness of public health initiatives
• Learn how to select meaningful metrics, analyze outcomes, conduct evaluations, and use the findings to improve programs and secure support from stakeholders

• Master core documentation and data practices essential for CHWs and frontline public health professionals
• Gain tools to document interactions accurately, handle sensitive information responsibly, and use collected data to guide service decisions and improve care delivery

Assess the financial return of public health efforts as you identify key costs and benefits, analyze results, and present data in a way that clearly demonstrates impact and strengthens funding proposals

• Support your team’s emotional and mental health through psychological safety, healthy boundaries, and proactive leadership
• Learn to recognize signs of burnout and set a tone of sustainable well-being

• Gain the skills to recognize and respond to signs of mental health challenges in adults
• Build confidence in crisis support, and leave with practical tools to promote mental well-being in your workplace and community

• Learn to identify mental health needs in children and adolescents
• Practice communication, de-escalation, and referral strategies that promote safety and support for youth and families

Explore realistic, sustainable self-care strategies critical for caregivers and frontline staff who support others daily

Recognize the emotional and social needs unique to older adults, and develop respectful strategies to support their mental well-being and reduce isolation

Master practical skills to identify barriers, facilitate healthcare access, and effectively navigate complex healthcare systems for individuals and communities

• Master the art of meaningful outreach
• Explore strategies to identify community needs, engage hard-to-reach populations, and build trust through clear, respectful communication
• Learn how to meet people where they are and create lasting connections that open the door to services and support

• Help clients move through complex systems with clarity and confidence
• Dive into navigation tools and techniques to simplify access to healthcare, social services, and local resources, reducing confusion and stress for those you serve

• Learn how to make referrals that make a difference
• Learn how to coordinate care across multiple providers, communicate across teams, and prevent clients from falling through the cracks
• Gain strategies for seamless, person-centered service delivery

• Build strong, sustainable connections that support lasting outcomes
• Learn how to build formal and informal partnerships, document linkages, and use feedback to improve coordination efforts over time
• Become the connector your community can rely on

Acquire practical strategies to support clients with chronic conditions through education, care coordination, and evidence-based interventions

Gain confidence to guide sensitive discussions on end-of-life care, document advance directives, and provide compassionate support to clients and families

Develop tailored care strategies that address the unique health, social, and emotional needs of veterans and older adult populations

Understand the critical protocols, ethical considerations, and best practices to manage voluntary and involuntary hospitalizations effectively

Learn proactive measures, risk assessment strategies, and educational approaches to effectively reduce falls and prevent accidents in vulnerable populations

Identify and respond to signs of child abuse and neglect, with clear guidance on mandatory reporting and appropriate community interventions

Understand the complexities of identifying and addressing abuse and neglect within special populations, including disabled, elderly, and marginalized groups

Equip yourself with knowledge to identify environmental and workplace hazards, implement prevention strategies, and promote safer community health practices

Explore digital platforms and telehealth solutions to effectively deliver remote care, enhance client engagement, and improve health service accessibility

Build essential digital skills to successfully navigate and use technology tools for personal, professional, and healthcare-related tasks